Join me at my "Build a Better Business" workshop on June 22. We will go over an assessment of your business and discuss the key indicators that you should be using to objectively assess where you stand. It's great to be honest with yourself.
We'll take a look at:
- Employee engagement, which is different from employee satisfaction. Do your employees understand why you do what you do? Do they understand their role in the company's mission?
- Customer satisfaction. You may survey your customers from time-to-time and the ones that like you respond to that survey. But what happens to the ones that don't bother to respond? Are they the customers who quietly stop doing business with you? We'll disucss a solution for that group.
- A final indicator is Cash Flow. Cash flow doesn't lie. It is an accurate reflection of your business status. Are you where you want to be? What adjustments must you make to get your cash flow on track?